At NiceDancing, it is our pleasure to serve you with an unparalleled level of service. Please review your order carefully before completing your purchase.
1. Digital Products & Downloads (Video, Digital MP3 Albums & eBooks)
All sales of digital merchandise—including Video downloads, Digital MP3 Albums, music files, and eBooks—are final and non-refundable.
Once download links, digital files, or access credentials have been generated and delivered, orders cannot be canceled, returned, or exchanged under any circumstances.
2. Support and File Fixes for Digital Products
If you experience technical issues with your digital purchase (such as a corrupted file, broken download link, or playback error), you may submit a support request at any time.
Our team will gladly assist you, verify the issue, and provide a repaired or updated file/link to ensure you receive the working digital product as intended.
3. Physical Merchandise (DVDs & CDs)
We are unable to accept returns or make exchanges on physical DVDs, CDs, or other physical merchandise, except in the following cases:
Damaged Item: The product arrived in a damaged or defective condition.
Merchant Error: There was an error in your order made on our part.
Note: Any issues regarding damaged, defective, or incorrect physical items must be reported to us within 10 days of delivery. Replacement items will be shipped upon verification.
4. Return Terms & Shipping Guidelines (for Physical Items)
Pre-Authorization Required: All returns must be pre-authorized. Please contact us via email to request a return authorization. Upon approval, we will provide you with return instructions and the designated return address. Unauthorized returns will be refused, and the customer will be responsible for all associated fees and losses.
Timeframe: The return procedure (including placing the return request and sending back return items) must be completed within 30 days from the original dispatch date from our warehouse.
Condition of Items: Returned items will be inspected upon receipt. Items not returned in their original packaging are subject to a 50% repackaging fee. Unqualified or unauthorized returns will be sent back to the customer at the customer’s expense.
Shipping & Handling Costs: All shipping and handling fees are strictly non-refundable. Customers are responsible for all return shipping costs, as well as reshipment fees resulting from refused packages, incorrect delivery addresses provided at checkout, or unclaimed deliveries.
Processing & Refunds: Please allow 10–15 business days for your return to be processed after it is received. Qualified refunds apply to merchandise cost only and may take 1–2 billing cycles to appear on your payment statement depending on your card issuer.
NiceDancing reserves the right to amend or update this policy at any time without prior notice. In the event of any disputes regarding orders or returns, NiceDancing’s decision shall be final.
